Refund policy

Refund Policy

Thank you for shopping with us! We want to ensure you are completely satisfied with your purchase. Please read our policy carefully:

1. No Refunds: All sales are final. We do not offer refunds on any products purchased from our store.

2. Exchange Only: If you are not satisfied with your purchase, we offer exchanges for an identical or similar item of equal value. To qualify for an exchange, the product must be in its original condition and packaging, unused, and in resellable condition.

3. Exchange Process:

• To initiate an exchange, contact us within 5 days of receiving your order.
• Please email us at mjkstoreslb@gmail.com with your order number and the reason for the exchange.
• We will guide you through the return process and send you the necessary instructions.
• Return shipping costs will be the responsibility of the customer.

4. Damaged or Defective Products: If your item is damaged or defective upon arrival, please contact us immediately with photos of the damage. We will arrange for an exchange or issue a replacement at no additional cost.

5. Exceptions: Certain items such as [list of exceptions, e.g., personalized items, hygiene products, etc.] are not eligible for exchange.

By purchasing from our store, you agree to the terms outlined in this policy.